FREQUENTLY ASKED QUESTIONS
Orders
You can place an order by messaging us on WhatsApp, Instagram, or visiting our store. For website orders, simply add items to your cart and follow the checkout steps.
Yes! We offer nationwide delivery across Nigeria. Delivery times may vary depending on your location.
We also offer international shipping.
Please contact us immediately via phone or email with your order details and photos of the product. We will arrange a replacement or refund as quickly as possible.
Please note the option for arrangement of replacement is only applicable for website orders.
Cases where customers fails to clearly state the exact product variant or type they want to purchase/ send picture and give a proper order note to online representative during their order process via DM will be ignored.
We encourage website orders to avoid mistakes like this.
Monday to Saturday: 8:00 AM – 6PM
Sunday: Closed
Absolutely. We handle all customer data confidentially and in compliance with data protection laws
Yes! We offer personalized skincare recommendations based on your skin type and concern.
No, we do not accept returns for change of mind once the product has been delivered.
Approved refunds are processed within 3–7 working days.
Our physical store is located in Lagos, Nigeria. Full address can be found on the Contact Us page
Yes, we also handle interior decoration and home styling services through Arewakhadee Interior page on instagram
We accept bank transfer, online payments, and other secure payment methods provided at checkout.
Yes, but returns are only accepted if the product is damaged, defective, or incorrect.
Delivery fee depends on your location and will be calculated at checkout or confirmed before dispatch.